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Jivo alternative

Looking for a Jivo alternative? Meet Chatonio.

Jivo is a solid omnichannel chat. But if you want an AI that keeps answering 24/7 until a human steps in — grounded in your own data and billed only for what you use — Chatonio is built for exactly that.

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Free plan · no credit card · cancel anytime

  • Free plan, no credit card
  • Telegram, web, email & helpdesk
  • AI that never goes silent
  • Native English & Russian

A modern, AI-first alternative to Jivo

Jivo has been a popular live-chat and omnichannel tool for years, especially across Russian-speaking markets. Chatonio takes a different angle: the AI is the front line, not an add-on. It answers every channel around the clock, looks up real data from your systems, and hands off cleanly the moment your team is ready.

Chatonio is the better fit if…
  • You want an AI that never goes silent and hands off seamlessly to operators.
  • You run support on Telegram — including B2B group chats — alongside web and email.
  • You'd rather pay for AI usage from a prepaid wallet than per agent.
Jivo may be the better fit if…
  • You need built-in phone calls and a callback widget.
  • You rely on Jivo's built-in CRM to manage leads and deals.
  • You want a long-established tool with a very large install base.

Chatonio vs Jivo, feature by feature

An honest side-by-side — including the rows where the other tool leads.

FeatureJivoChatonio
Pricing & plans
Free plan without a credit card
Operators included in the plan (not per-agent)Per agent
Prepaid, pay-as-you-go AI billing—
Channels
Website chat widget
Telegram (1:1)
Telegram groups with per-thread tracking—
Email / shared inbox
Branded helpdesk portal & knowledge baseKnowledge base
AI & automation
AI answers 24/7
AI keeps answering until a human takes over—
Seamless AI-to-operator handoff with fallback timerManual
AI grounded in your APIs (with scrape fallback)—
Auto language detection and replyWidget-level
Team & operations
Real-time multi-channel inbox
Built-in phone & callback—
Built-in CRM—

Comparison based on publicly available information as of June 2026. Features and pricing change often — please confirm current details on Jivo's website before deciding.

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Why teams choose Chatonio

The AI never goes silent

When no operator is free, Jivo falls back to forms or canned replies. Chatonio's AI keeps the conversation going — answering and de-escalating — until a human takes over, then steps back the instant they do.

Answers grounded in your systems

Chatonio connects to the tools you already run and answers from live data — order status, balances, accounts. No API? It scrapes the page. Every answer is grounded in the truth, not guessed.

Telegram-native, groups included

Per-project Telegram bots are a first-class channel, including multi-thread B2B group chats where many parallel issues live in one group — each tracked as its own conversation. Web chat and email land in the same inbox.

Pay only for the AI you use

Instead of paying per agent, you pick a plan for your team and top up a prepaid wallet for AI. You're billed by the tokens each answer actually uses — never per resolution, never per conversation.

Speaks your customer's language

Chatonio auto-detects each customer's language and replies in it, and the operator dashboard and help center ship in English and Russian out of the box.

Live in an afternoon

There's no heavy migration project. Connect a channel, add your FAQ and knowledge base, and the AI starts answering — in the customer's language, grounded in your data. Your content stays yours, and you can leave Jivo on your own timeline.

Comparison FAQ

Chatonio vs Jivo, answered.

01How does Chatonio's pricing compare to Jivo's?
Jivo is priced per agent per month. Chatonio charges a flat plan for your team plus prepaid, pay-as-you-go AI usage — so adding teammates doesn't multiply your bill, and you only pay for the AI you actually use. Both offer a free plan with no credit card.
02Is Chatonio a real alternative to Jivo for live chat?
Yes. Chatonio covers the core Jivo use cases — a website chat widget, Telegram, email and a shared real-time inbox — and adds an AI that answers 24/7 and hands off to your team automatically.
03How is Chatonio's AI different from Jivo's chatbot?
Chatonio's AI never goes silent: it keeps handling the chat until a human takes over, looks up live data from your own systems (or scrapes it when there's no API), and is guarded against making up facts. It's a grounded support agent, not a scripted bot.
04Does Chatonio support Telegram like Jivo?
Yes — and further. Chatonio runs per-project Telegram bots for 1:1 chats and supports Telegram group chats with per-thread tracking for B2B support, all in one operator inbox.
05How long does it take to switch from Jivo?
Most teams are live in an afternoon: connect a channel, add your FAQ and knowledge base, optionally connect an API, and the AI starts answering. There's no heavy migration project.
06When is Jivo the better choice?
If you need built-in telephony and a callback widget, a built-in CRM, or simply prefer a long-established tool with a very large install base, Jivo may suit you better. Chatonio focuses on AI-first, grounded support across chat, Telegram, email and helpdesk.
07Is there a free plan, with no credit card?
Yes. You can start Chatonio on the free plan with no credit card and only add funds when you want more AI usage or a higher plan.

Try Chatonio free — see the difference yourself.

Connect a channel in minutes. Free plan, no credit card.

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