Chatonio
Chatonio
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AI-first customer support

The AI that never goes silent.

Chatonio answers across Telegram, web chat, and email 24/7 — then hands off to a human the instant your team steps in. No customer left waiting.

Start freeSee it live

Free plan, no card required.

app.chatonio.com/inbox
Inbox4
LV
Liam Vance2m
Where is my withdrawal?
MK
Mira Kover6m
AI: order #5512 is shipping…
TS
Theo Salt14m
thanks, that fixed it!
GR
Acme · B2B group22m
3 open threads
LV
Liam Vance
Telegram · detected: English
AI active
Where is my withdrawal? It’s been an hour.
I see withdrawal #4821 — it’s confirming on-chain now, 2 of 3 confirmations. Usually clears within ~10 min.
Answered from your systems
oh ok, thank you!
Type to take over…
Take over
The difference

Most bots go quiet. Chatonio doesn’t.

When no operator is free, other tools auto-reply with canned junk — or just stop. Chatonio keeps having a real conversation until a human is ready, then steps back the instant an operator opens the chat. The customer never feels the seam.

Configurable fallback timer
If a human doesn’t pick up in time, the AI keeps the conversation alive.
Smart escalation
Hand off on the signals you choose — frustration, an explicit “talk to a human,” disputes, or your own rules.
Seamless takeover
Operators jump in with one click; the AI yields automatically and silently.
Customer asks a question
“Where’s my withdrawal? It’s been an hour.”
Chatonio AI answersreplies in seconds
Instantly, 24/7, grounded in your live data — in the customer’s language.
A human is needed
Triggered by your rules, a keyword, or customer frustration — here’s what happens next:
Operator is free
Takes over in one click — the AI steps back instantly.
No one’s free yet
The AI keeps the conversation alive — answering and de-escalating — until a human is ready. Never left on read.

One inbox. Every channel.

Connect the channels your customers actually use — every message lands in one real-time dashboard.

Integrations

It answers from your systems — not guesses.

Connect Chatonio to the tools you already run and the AI looks up real data to answer — order status, balances, accounts — grounded in the truth, every time.

No API? No problem — we scrape it.
If a service has no API, Chatonio reads the data straight from your site or portal, so the AI still answers from the real thing.
Always live data
Order status, balances, account details — fetched in real time, never cached guesses.
Confirms before writing
The AI asks for explicit confirmation before any action that changes your data.
Built for you
Integrations are set up per workspace for the exact services you run — no fixed catalog to wait on.
Your systems
Orders DBAPI
PaymentsAPI
CRMAPI
Your websiteSCRAPED
Chatonio AI
Order #5512 shipped today — arriving Thursday.
Grounded in live data
A real platform under the hood

Everything a serious support team needs.

Not a toy bot — a production platform for multi-channel teams that live in their inbox.

Never goes silent

Round-the-clock coverage with a clean human handoff.

  • Answers 24/7
  • One-click handoff
  • Configurable escalation

Answers you trust

Grounded in your data — never made up.

  • Calls your APIs
  • Grounded, no hallucinations
  • Auto language detection

Built for teams

The everyday tools a real support desk runs on.

  • Real-time & push
  • Tags, presets & notes
  • Pay-as-you-go AI

Live in an afternoon.

Three steps from sign-up to answering customers — no heavy onboarding.

1

Connect a channel

Add a Telegram bot, drop the web widget on your site, or hook up email — in minutes.

2

Feed it your knowledge

Add FAQ and knowledge-base articles, and optionally connect your APIs so the AI can look up real data.

3

Let the AI handle it

The AI answers 24/7 in the customer’s language and pages your team exactly when a human is needed.

See it from every angle.

A closer look at the product your team and customers use every day.

Every conversation, live.

See every update in real time over WebSockets, with push so nothing slips. Assign operators, transfer chats, and balance load across the team.

AI that uses your tools.

It calls your APIs for order status, balances and more — and asks before any write. Real answers from real data, never invented.

One source of truth.

A multilingual knowledge base with semantic search powers both the AI’s answers and your public, branded help center.

Reach everyone at once.

Send a one-off announcement to all your Telegram contacts, with per-recipient delivery tracking so you know exactly who got it.

Try it right now

Don’t take our word for it. Chat with us.

This page runs the real Chatonio widget. Tap the chat bubble in the corner and ask it anything — you’re talking to Chatonio’s own AI support.

Look for the bubble in the bottom-right corner.

Pricing that scales with you.

Pick a plan for your team size and channels. AI usage is pay-as-you-go on top — you only pay for the tokens you actually use.

Free
Get started, no card
$0/mo
Start free
1 web widget
AI answering 24/7
Knowledge base & FAQ
1 operator
Advanced
For growing teams
$29/mo
Get started
Everything in Free, plus:
Telegram + email channels
5 operators
1 API integration
10,000 emails / mo
Most popular
Pro
Most teams pick this
$79/mo
Get started
Everything in Advanced, plus:
Helpdesk portal
Custom domain & no branding
10 integrations · 10 operators
2 projects
15,000 emails / mo
Ultimate
Scale, highest limits
$199/mo
Get started
Everything in Pro, plus:
50 operators · 100 integrations
Internal channels
3 projects
Lowest AI rates

Lower AI rates on higher plans. Cancel anytime.

Support FAQ

Questions, answered.

01What does “the AI never goes silent” mean?
When no operator is online, the AI keeps handling the conversation instead of going quiet, until a human takes over.
02Which channels are supported?
Telegram (1:1 and groups), an embeddable web widget, email, and a branded helpdesk portal.
03Can the AI access our own systems?
Yes — connect your APIs and the AI can look up data and, with confirmation, perform actions.
04What languages does it support?
The AI auto-detects each customer’s language and replies in it; the dashboard and help center are available in English and Russian.
05How does billing work?
A monthly plan for your team and channels, plus pay-as-you-go AI usage from a prepaid wallet. Start on the free plan with no card.
06Can we use our own domain and branding?
Yes, on Pro and Ultimate — run your help center on your own custom domain with your branding.

Still curious? Start free and see it in your own workspace.

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