Support for an estate agency that answers from the actual listing.

Yes — email is a channel in its own right, and replies stay on the same thread instead of opening a new one each time. Before it can reply at all you verify the domain you send from — an ownership record plus the DKIM and SPF entries, added once — because nothing goes out from a domain that has not been verified, and there is no address of ours to fall back on. Forwarding your enquiries mailbox works, but the original sender then has to be recovered from the forwarded headers, and an enquiry we cannot attribute is held aside for you to look at rather than answered as though it came from the forwarder. Pointing your enquiries address at us directly is the sturdier setup, because the portal’s own sender line arrives intact.

It gets answered — and, more usefully, it gets taken properly. The AI asks the things a negotiator would otherwise have to ring back for: which property, when they can come, whether they have to sell first, whatever you tell it to ask — and in the morning it is all sitting in one conversation. It never tells anybody a viewing is confirmed; it says somebody will be in touch, and only once an agent has actually been paged. Putting an appointment into your diary is a separate thing you connect and switch on deliberately — it does not happen on its own.

On the conversation, behind links that are signed and time-limited rather than a plain URL anyone can keep. Which file types clients may send at all is yours to set, per project, so anything you would rather not receive can simply be switched off. Deleting a contact deletes their files with them; deleting a project takes the lot. And nothing is assessed: no tool weighs a payslip and there is no data behind a verdict on a tenancy, so it takes the documents and leaves the decision to you.

It answers from your own record and your own written material, and a figure, a status or a claim that nothing there supports is blocked before it goes out, written to a log and handed to an agent. It does not fill gaps either: asked about pets or an EPC when your record is silent on it, it says it hasn’t got that rather than producing something plausible. The default policy already sends disputes, refund appeals and legal threats to a person on its own, but a question that only needs a lease read is not on that list — so name tenancy and legal questions in your assistant’s instructions as always going to a person. What makes that checkable rather than a promise is that an answer built out of your knowledge base carries its sources — open one in your inbox and you see which of your own articles and FAQ entries the assistant had in front of it.

It can ask what you tell it to ask before anybody spends a phone call on it — budget, when they need to move, whether they have to sell first, pets. You write those questions yourself, and what they answer arrives with the enquiry, so the agent who picks it up is not starting from a name and a phone number. It does not score or rank anyone and it is not there to turn people away: the questions get asked, and who is worth a viewing is still your call.

Both come out of the same knowledge base. A landlord asking what you charge to manage a property and an applicant asking about a deposit are both just questions with written answers, and the AI answers whichever the conversation turns out to be. What it will not do is value anybody’s house — a valuation needs a visit and your judgement, so it takes the address and the details and gives them to you, rather than putting a number on somebody’s property in a chat window.