Everything you need for AI-first support
Chatonio answers customers instantly on every channel, stays grounded in your knowledge, and hands the conversation to your team the moment a human is needed — the AI never goes silent.
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Support where no customer is left waiting
Three principles run through everything: the AI keeps answering, it never invents facts, and your team can take over at any moment.
AI that never goes silent
When operators are offline or busy, the AI keeps handling the conversation. If a claimed chat goes quiet, a configurable fallback timer re-engages the AI — customers always get an answer.
Grounded answers, no made-up facts
Every reply is checked against your knowledge base, FAQ and live tool results before it's sent. Claims the AI can't back up are blocked, and the conversation goes to a human instead.
Seamless human handoff
The AI escalates on your rules — frustration, disputes, or an explicit ask for a human. Operators are paged instantly, claim the chat in a real-time dashboard, and pick up with full context.
One inbox for every channel
Telegram (including group chats), WhatsApp, Viber, web chat, email and a branded help center — every message lands in the same real-time inbox with shared history, and the same AI answers everywhere.
Teach it once — it answers everywhere
Your knowledge base, your systems and your customers' languages, connected into every reply.
Knowledge base with semantic search
Write articles and FAQ once; the AI finds the right one by meaning, not keywords — even when the customer asks in another language. The same content publishes as a branded help center.
API integrations with tool calling
Connect your own API and the AI looks up real data mid-conversation — order status, account details, delivery state. Write actions run only after the customer confirms.
Automatic language detection
The AI detects each customer's language and replies in it, serving your translated articles and FAQ automatically. Your team works in one place; customers read in their own language.
Turn support into a growth channel
See who's on your site, start conversations proactively, and reach your audience where they are.
Live visitors
Watch who's on your site in real time — pages, location, device, new or returning — and invite them to chat with one click.
Web insights
Privacy-friendly site analytics built in: visits, sources, top pages, locations and devices. Powered by the same chat widget — no separate tracker.
Proactive chat
Greet visitors automatically on your rules — time on page, exit intent, campaign UTM — and let the AI take the conversation from the first reply.
On-site popups
Announcements, promos and lead capture as popups, banners and slide-ins — targeted by page, device, country or visit count.
Email campaigns
Send tracked email campaigns from your own domain: audiences, personalization, open and click stats, and built-in unsubscribe compliance.
Telegram broadcasts
Fan out announcements to everyone who has messaged your Telegram bot — with delivery tracking and safe send rates.
Built for real support teams
Everything around the conversation — people, process and protection — is part of the platform.
Roles & permissions
Admins, managers and operators with clear boundaries. Invite teammates by email and keep control of who can change what.
Operator schedules
Weekly shifts with time zones decide who's on duty; new conversations route to the available operator with the lightest load.
Canned responses & tags
Insert saved replies with a slash shortcut, keep personal and shared presets, and organize conversations and contacts with color-coded tags.
Notifications & apps
Web push and native apps for iOS and desktop keep your team on top of new messages and escalations — wherever they work.
Anti-abuse built in
Rate limits, flood guards, captcha and spam filtering protect every public surface out of the box — no extra setup.
Team collaboration
Internal notes invisible to customers, multiple operators on one conversation, and transfers that keep full context — support as a team sport.
Put an AI that never sleeps in front of your customers
Start free, connect a channel in minutes, and let the AI take the first reply — your team steps in whenever needed.