Support for exchangers that answers from the actual order.
“Where’s my withdrawal? It’s been an hour.” The AI opens the real order and answers in seconds — on your site and in Telegram. Your operators keep the conversations that need a person.
Free to try · no credit card · order lookups on a paid plan
What actually fills an exchanger’s inbox.
Three questions, over and over — and every one of them is already answered inside the order.
Swipe — 3 of them
The 3am order nobody answers
At night, silence isn’t read as “support is busy.” It’s read as “I’ve been robbed” — and by morning that’s a review on your BestChange page.
The same three questions, all day
“Where is my payment?” “How long?” “Why is my order in manual?” High volume, low value, and the answer is sitting in the order record.
An operator opened it, then got pulled away
The chat is claimed, so nothing else picks it up. The customer watches a conversation somebody started and nobody finished.
Every answer comes from the actual order.
Connect your order endpoint once and the AI looks up the real record — status, direction, amount, rate — before it writes a word.
One real order, at 3:47 in the morning.
The order, the status and the rate are data the AI actually looked up. It runs on the SwiftBit demo — type an order number that doesn’t exist and it tells you it can’t find it.
Four things happened there. It asked for the order number instead of guessing at one. It read the real record. It sent the customer to the order page for the payment details rather than reading them out. And it only mentioned an operator after one had actually been paged.
Build one from your own site
What it is told never to say.
Every vendor tells you their AI is accurate. This is the list of things this one is told never to say — and the layer that stops it anyway.
“Never state a specific rate, reserve, limit or AML outcome as fact, and never read out payment details of any kind.”
The exchanger guardrail. Chatonio writes it into your assistant when it reads your site.
Swipe — 4 rules
It won’t quote you a rate
The rate locked into an order is a fact on the record and it will read it back. What today’s rate is, what your reserve is, whether a limit applies — those move while the conversation is happening, and it is not allowed to state them.
It won’t say your money arrived
A payment is confirmed by your data or it isn’t confirmed at all. If nothing you gave the AI backs the claim, the message doesn’t get sent.
It won’t read out payment details
Not the card, not the wallet, not the recipient name — it is instructed to send people to the order page for those, however the question is phrased.
It won’t call an AML outcome
A hold is never a bot’s call. Your assistant is instructed to route it to a person rather than say anything about a review. In some jurisdictions, telling a customer their funds are under review is itself an offence.
The first, third and fourth are instructions your assistant follows. The second is enforced by the platform: a status or an amount that nothing in your data supports is blocked before it is sent, whatever the assistant was told.
The first message is the kind of thing an ungrounded assistant sends at 4am. It never reached the customer. The second one did. Every block is written to an audit log, and the conversation is escalated automatically — you find out, not the customer.
What this doesn’t do
It blocks claims that nothing supports. It can’t tell you your own data is stale — if your order endpoint returns yesterday’s status, the AI will faithfully repeat it. And when it can’t reach your system at all, it says so and pages a person — it does not guess at what the answer would have been.
Nobody has to be awake. Nobody has to stay at the desk.
The AI is the first responder by default, not a fallback for when your staff are away. And a claimed conversation that goes quiet is worse than an unclaimed one — nothing else is going to pick it up.
Half of this business happens while you’re asleep.
Not half the volume — half the outcome. A customer who sends money at 3am and gets no answer until 9am has already decided what happened to their money. Answering in seconds is the whole difference, and being awake for it costs about a cent a conversation — a conversation that runs several order lookups costs more.
And you can watch your own version
Insights records visits, chat-conversion rate and your own goals — an order-confirmation URL, or an event you fire from your own page — broken down by hour for your web chat, so you can see exactly what the night shift was costing you.
Every exchanger you run. One inbox.
Operators in this market rarely run one brand. Chatonio is built for that — and for the fact that not every operator should see every brand.
Point it at your site. It writes the knowledge base.
The first hour is usually why this never gets done. Here it’s a paste and a review.
Swipe — 3 steps
Paste your URL
It reads your public pages and writes real knowledge-base articles, real FAQ entries and a first draft of your assistant’s instructions — in your language.
Nothing it can’t prove
The articles are your own pages, in your own words. And where it draws a conclusion about your business, it has to point at the exact sentence that supports it — anything it can’t, it drops.
Connect your order lookup
Bring your order endpoint and we wire the lookup with you.
Read 14 pages · wrote 31 articles · dropped 6 facts it couldn’t quote
Paste your ID. That’s the install.
Premium Exchanger has a field for your chat provider — choose Chatonio, paste your channel ID, and the chat is live on every page. No template to edit, no script tag, no HTML. Order lookups run over one endpoint from your script’s own API.
See how integrations work
MoneyTop, iEXExchanger, ExchangeBox or your own build — the widget is a single snippet and the lookup route is the same one the live demo runs on.
Your customers are on Telegram. So is the AI.
Telegram one-to-one and Telegram groups, your website widget, WhatsApp, Viber and email — the same assistant and the same knowledge base behind all of them.
In a partner group, five parallel issues become five tracked threads instead of one unreadable scroll — each with its own status and its own assignee.
Questions, answered.
Will it quote a wrong rate or a stale reserve?
Can it look up an order by its number, like EX20487315?
Half my volume comes through a Telegram partner group. Does that work?
How long does it take to set up?
I run three exchangers. Do I need three accounts?
What happens when it can’t answer?
Will it answer my customers in their own language?
Where does my customer data actually live?
Stop losing the 3am order.
Point it at your exchanger’s site and it writes its own knowledge base — free to try, no credit card.