Channels

Every channel, side by side

What each one takes to connect, which plan it is on, and what is genuinely different about it. The assistant, the knowledge base and the inbox behind them are the same on every one.

Start free See pricing

Free includes the web widget and a Telegram bot · no credit card

One system

Adding a channel does not mean training another bot.

The same assistant, the same knowledge base, the same escalation rules, the same shifts and the same inbox. A channel is a way in, not a second product to configure — and there is no cheaper AI on the cheaper channels.

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Every channel, and what it takes

Each one plugs into the same assistant and the same knowledge base. What changes is what you bring and which plan it is on.

Swipe — 7

Web chat widget

One script tag and you are live on your own site. Define your own pre-chat questions, put your help articles inside the widget, and if someone leaves mid-conversation an email brings them back to the same chat.

BringnothingPlanFree

What you paste

<script async
  src="https://chatonio.com/widget/loader.js"
  data-channel-id="your-channel-id"></script>

Your bot, your name, your token. Create it with @BotFather, paste it, and the assistant is live — your team takes over whenever they want.

Bringa bot tokenPlanFree

Email

A shared address becomes tracked conversations. Replies match by message headers, not a subject guess, and a closed thread reopens itself.

Bringtwo DNS recordsPlanAdvanced

Your own Meta app and number, straight to the Cloud API with no reseller. Free-form replies inside the 24-hour window every live conversation is in.

Bringyour own Meta appPlanAdvanced

Viber

Reach customers through your Public Account. Every message carries the name and picture of the person who actually sent it, not a generic bot.

Bringa Public Account tokenPlanAdvanced

Telegram groups

One bot serves many groups, and every parallel issue in a group is tracked as its own conversation thread.

Bringa token, privacy offPlanPro

Help center

Knowledge base, FAQ and tickets on your own domain. Customers sign in with a one-time link, a password, or your own single sign-on.

BringnothingPlanPro

One inbox

They arrive on six different apps and land in one list

Live, not polled

One connection carries every channel of every workspace. It reconnects on its own and never quietly gives up.

One customer record

Every channel a person has reached you on, their whole history in one place, and a reply button for each. Two records merge in one click — previewed first, and reversible after.

One search box

Across every channel and every workspace you belong to.

One inboxanswering

“my transfer still hasn’t arrived”

Telegram · 09:12

“can I move my booking to Friday?”

WhatsApp · 11:04

WEB CHAT

“says delivered but nothing came”

Web chat · 03:47

“Re: invoice for March”

Email · 10:11

VIBER

“is the shop open tomorrow?”

Viber · 16:22

HELP CENTER

“how do I add a second operator?”

Help center · 18:30

Side by side

Where they actually differ

The assistant is the same everywhere. What each app itself allows is not — so here is the whole list, including the parts that are not in our favour.

Capability	Telegram	TG groups	WhatsApp	Email
AI answers		per thread
Customer sees typing
Read receipts
Edit a sent message	48h			Refused
Delete a sent message				Refused
Reopen a closed chat		per thread		or their reply
Several open at once
Replies show the operator	bot	bot	bot
Told when a send fails				on bounce
Sending window			24h
Email refuses edits and deletions rather than pretending: a sent email cannot be recalled.
On WhatsApp and Viber, editing changes your dashboard only — the customer still sees what you sent.

Not on the list?

Tell us where your customers actually are

We add channels because people ask for them. Instagram, Slack and Discord come up most often, and none of them is built yet — so if yours is missing, saying so is what moves it.

Instagram DM
Slack
Discord

Request a channel

“A channel you cannot staff at 3am is still a channel that answers.”

The assistant keeps covering the conversation while nobody is on shift — on every channel — and hands over the moment someone is.

Before you pick one

The questions people ask first

Does the AI answer on every channel, or only on the good ones?

Every one. The same pipeline handles Telegram, WhatsApp, Viber, web chat, email and your help center, and there is no cheaper assistant on the cheaper channels. What differs is what each app itself supports — the table above is the full list.

Which channels do I get on the free plan?

The web widget on your own site and a Telegram bot for one-to-one chats — two channels per project, so you can run both at once. WhatsApp, Viber and email start at Advanced. Telegram groups and the help center are on Pro.

Do I need a reseller for WhatsApp?

No. You connect your own Meta app and your own number through the official Cloud API, so you pay Meta and only Meta for messages. Replies are free-form inside the 24-hour window every live conversation is in.

Whose Telegram bot is it?

Yours. You create it with @BotFather and paste the token; we register the webhook. The same token can drive your 1:1 chats, your group chats and your help-center alerts at the same time.

What happens in a busy group chat?

Each parallel issue becomes its own thread with its own status and owner, so a billing question, a bug and a feature request in the same group stop being one conversation. One bot serves any number of groups.

Can you send from my own domain?

Yes, once you add two sets of DNS records and verify them. Nothing sends from your domain until it is verified, and DNS changes can take up to 48 hours to propagate.

What if I stop paying for a plan that covers a channel?

Nothing is deleted. Channels over your new limit go quiet, and come back the moment you upgrade.

Start where your customers already are

The widget and a Telegram bot are both on the free plan, and the widget takes one script tag. Everything behind them is the same when you add the next channel.

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