Every conversation, one inbox
Connect the channels your customers already use. The AI answers instantly on all of them, and your team steps in from a single dashboard — no matter where the message came from.
Channels you can connect today
Each channel plugs into the same AI pipeline, knowledge base and operator tools — set one up in minutes.
Telegram
Your own Telegram bot as a first-class support line. Private 1:1 chats where the AI replies instantly and your team can take over at any moment.
Telegram Groups
Run support inside B2B group chats. One bot serves many groups, and every parallel issue in a group is tracked as its own conversation thread.
Viber
Reach customers on Viber through your Public Account. Two-way messaging with the same AI answers and seamless operator handoff as every other channel.
Live WhatsApp chat via Meta's official Cloud API — bring your own number. The AI and your team reply in real time inside the conversation.
Web chat widget
A fast, embeddable chat widget for your website — one script tag and you're live. Custom pre-chat forms, in-widget help articles and offline follow-ups included.
Turn a shared support inbox into clean, tracked conversations. Send from your own verified domain, with delivery insight and no more lost threads.
Help center
A branded help center on your own domain — knowledge base, FAQ and client tickets. Customers sign in with a one-time link and get answers around the clock.
Coming soon
We're always adding new ways to reach your customers. These channels are in the works.
Instagram DM
Answer Instagram direct messages right from your Chatonio inbox.
Slack
Bring support conversations into the Slack workspaces your team already lives in.
Discord
Meet your community where it gathers — support right inside your Discord server.
Don't see your channel?
Tell us which platform your customers use and we'll help you get connected. New channels are added all the time, often by request.
Request a channelDifferent channels, one place to work
Every message — Telegram, WhatsApp, email or web — lands in the same real-time inbox, with channel badges, shared context and AI that never goes silent while your team is away.
Start on any channel in minutes
Spin up your workspace, connect a channel and let the AI handle the first reply — no credit card required.